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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
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Resolved! Can't reach a live agent

Why is there no option for a live agent @ 1-888-481-3436? I am being overcharged double for my phone, and spent hours going through this with a live agent last Februrary. They corrected the problem for a couple of months, and then doubled my fee agai...

rrtoronto by I'm a participant level 1
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Resolved! My family members bill

Hey, I wonder of i can make each member of my family pay for their plans? I mean i will pay only fory plan and they will be paying dor theirs even they are on my account.

eosphorus by I'm a participant level 1
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Resolved! too high mobile bill

Hi guys Need suggestion. I overused my long-distance minutes in fido so they charged me $794.08. It was my mistake. My dad is sick in India so I had to make many calls in the last few weeks, initially, I talk to the doctor over the phone and explain ...

sukhdeep4 by I'm a participant level 1
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Internet plans

Click here  Fido plans are very cheap as compared to other companies . Also , it has fido extra where you will get unlimited data for 5 days ( up to 1 hour) . Apart from that , if you are the loyal customer of fido , you will get bonus data free of c...

Navneet1999 by I'm a participant level 1
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Re: Issue with the down payment amount

Hey @AT6 ,   That likely means you have a exclusive offer where you can get the device at 0$ down. That said, you should have the option to select another option with the down payment, if that what you prefer!   If ever you have more questions, ...

FidoLony by Moderator
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