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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

VoLTE with Rogers but not with Fido?

I made the switch about a week ago from Freedom, my service for calls specifically has been abysmal. No matter the amount of bars I get on both 3G or 4G my calls either don't get any dial tone and end, are extremely choppy or they can't hear me at al...

Eddyv by I'm a participant level 3
  • 1570 Views
  • 5 replies
  • 0 likes

LD extra charges

Hi, i have been charges for $500 for LD calling. I have 1000 LD minutes included in  my plan. When I called customer care, they said those LD minutes were for only 24 months. I joined fido in May 2019 and nobody mentioned me time limit on 1000 LD min...

deep123 by I'm a contributor level 1
  • 2173 Views
  • 7 replies
  • 0 likes

No service for a few minutes, then one or two bars.

I very often have "no service" for a minute or two on my Iphone 8+, whereas my husband's new Samsung S21 right beside me has full bars with Fido. Is it because my phone is old?  If I buy a new Iphone 12 would I have full bars? Thanks.

Andreee by I'm a participant level 2
  • 810 Views
  • 2 replies
  • 0 likes

Error 38

My texts are not going through and im getting error 38.  What does that mean?

JR33 by I'm a participant level 2
  • 2420 Views
  • 3 replies
  • 0 likes

Resolved! Device payment

want to pay my remaining device balance how can i do. Also, I want to keep my plan the same. And i need more gb because i am with fido since 2007 so i m loyal customer 

Sukha4ffa by I'm a participant level 1
  • 815 Views
  • 1 replies
  • 0 likes