Call forwarding on home phone doesn’t work

Call forwarding on home phone doesn’t work

Call forwarding on home phone doesn’t work

MagdaMontreal
I'm a Participant Level 2

Call forwarding on home phone doesn’t work

I've had my home phone 3 weeks now and still unable to call forward. 

I was given wrong information multiple times. 

 

Finally confirmed it's *21*10digit number#

Doesn't work

Tech support made me try **21*10digit number#

Then they canceled my ticket saying there is nothing wrong!!! Argh I called back initiated new ticket. Still waiting. 

Anyone else unable to use call forward on home phone?

2 REPLIES 2
Cawtau
Senior MVP

Hello MagdaMontreal,

 

  Welcome to the community!

 

  Sorry to hear you're having issues with call forwarding. I believe the first code is the correct one (see here and here).

 

  To clarify, are you trying to forward to a Canadian? While the call forwarding code might also work for forwarding to American phone numbers (see here), I'm not sure whether forwarding to American phone numbers is included in the 2500 Call Forwarding minutes with the Home Phone (see Full Details, point 2). In addition, are you pressing Send or Call after the codes?

 

Hope this helps 😀

 

Cheers

 


MagdaMontreal
I'm a Participant Level 2

Thank you Cawtau. The number I want to forward to is a Canadian one. I've tried dialing it both ways as my Vtech phone doesn’t have send button. I enter everything and press call and it gives the same result as when I press call wait for dial tone and enter everything. 

So I'm at a loss and waiting for the techs to get back to me.