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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Resolved! Canceling my phone

Fido is unwilling to work with me to pay off an outstanding balance of a lost phone in which I have been keeping with payment arrangements on top of my regular new phone payments. I am cancelling all services effective Tuesday, July 6, 2021 at 6:00 p...

Cindy2LouWho by I'm a participant level 1
  • 704 Views
  • 1 replies
  • 0 likes

Run off data

Hello, I have a 5GB plan and I have noticed data runs off fast.Thought it was just me at first but, talking with a colleague of mine, she actually told me she switched company (from Fido to Bell) due to the unusual Data consumption.How does it work l...

Lav5 by I'm a participant level 1
  • 697 Views
  • 1 replies
  • 0 likes

Trouble making a prepaid payment

July 1st and 2nd I have been unable to refill my prepaid account via Interac because the Interac option is not displayed.  I tried the only option that was displayed, using a credit card, but it did not accept my Visa Debit card.I've tried three diff...

EasyPickins by I'm a participant level 3
  • 1810 Views
  • 7 replies
  • 0 likes

Resolved! Tab Balance

How can I find the balance left on my tab? I switched to Fido in July on a Tab24 for a Nexus4. I was wondering how can I find what is left on my Tab.    

T1000 by I'm a participant level 2
  • 11990 Views
  • 7 replies
  • 0 likes