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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Resolved! Lost my sim card

Hi there. I just got my phone number but I accidentally lost my sim card. I don't know how to solve it. Furthermore, I also just paid for the first 2 months of the phone number. Please guide me to solve it. Can I get the same phone number but with a ...

Mai99 by I'm a participant level 2
  • 6371 Views
  • 2 replies
  • 0 likes

Customer Service Complaint

Not sure where to start, but to resume everything. After I got my bill I was trying to understand why all those charges and why I had my discount on my second line removed. The agent was not patient at all and literally told me word by word " Fido ca...

SamiB by I'm a participant level 1
  • 986 Views
  • 1 replies
  • 0 likes

Can't receive or make phone calls

I switched to Data Plan only. I know its called data only, but when I look at the my plan details it says unlimited evening and weekend minutes. I tried calling evenings and it won't let me reach anyone. I tried calling *611 as well but no luck. When...

Ten3 by I'm a participant level 1
  • 764 Views
  • 1 replies
  • 0 likes