OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
When could I get my pre-ordered iPhone 12 pro
Hi, I've waited for my iPhone 12 pro more than a month now. I pre-ordered it on Oct 17th, but still I couldn't get my iPhone. Today I received an email that saying my account info changed-so finally they added the bill for new iPhone in my plan. I wo...
Unable to connect to mobile network from abroad
We've been abroad (in Brazil) since March, but since August one of our 2 Fido mobile phone Sim-cards was unable to make a connection to one of the Brazilian carriers (Vivo/Oi/Claro/Tim), making it impossible to receive SMS or phone calls, which resul...
Fido got my shipping address wrong twice in a row
I told the live chat agent to ship my sim card to a different address, not the billing address. Then the card was shipped to the billing address.I called the customer service after to have it shipped to the correct address, and she got the address wr...
Automatic Payment gift card
Hi, In the fido app, it said that If I turn on my automatic payments, I will receive a $10 gift card, I turned on automatic payments but have not received a gift card yet, It has been 4 days. Just wondering how does this work? ThanksSahaj
I am feeling cheated fido rep called me upgrade to samsung tab for $5 $
Fido rep called me to upgrade iphone 12 with paymeng plan. I said ok and he said samsung tab with additional $5 but now i can see on my account another bill plan $10 monthly and some more then $50 set up charges. Cheating. I dont need your tab, phone...
