Fraud

Fraud

Fraud

SOLVED
Ivan16
I'm a Participant Level 1

Fraud

I recieved an email saying I ordered an Iphone 12 pro max when I rarely even use my fido app. 

 

It started at 1 am in the morning yesterday when I recieved a bunch of email from 100+ subscription email. I checked all the emails then I saw an fido email saying there's a change on my account. It didnt bother me that much because I knew I didnt change anything and maybe they just wanted to notify me that some changes happenned on ny plan. And then, theres an email at almost midnight that I ordered an Iphone 12 pro max when I didnt even order one that its being shipped. I CANT CONTACT SUPPORT BECAUSE ITS ALREADY 12:27 AM RIGHT NOW. PLEASE HELP ME I CANT AFFORD TO PAY IPHONE 12 ! 

Accepted Solution

Re: Fraud

Solved by MVP MVP

Hello @Ivan16,

 

Welcome to the community!

 

I would start by changing the password t your email and Fido account then contact customer service during business hours and let them know they should be able to cancel this one and they will open a ticket and someone from the fraud department will contact you.

View solution in context
3 REPLIES 3
1234reading
I'm a Participant Level 2

Looks like the same thing happened to me, how can there be pages and pages of threads like this with no resolution from Fido? I will be contacting Fido and cancelling my service tomorrow.

Hey @1234reading

 

Welcome to the Community!

 

I am sorry to learn you were a victim of fraudulent activity on your account. Rest assured that we take these situations very seriously! Please know that our Fraud department will investigate the situation and reverse all charges incurred due to that.

 

Were you able to contact them? 



KAPABLE-K
MVP

Hello @Ivan16,

 

Welcome to the community!

 

I would start by changing the password t your email and Fido account then contact customer service during business hours and let them know they should be able to cancel this one and they will open a ticket and someone from the fraud department will contact you.