General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies


I bought a pixel 4a with $200 credit promotion three months ago. Every time that i ask for my credit they keep telling me: next cycle bill. Are all promotions and contest from Fido fake?

mario05 by I'm a participant level 3
  • 2 replies

Service charge of 45$ ?

Hi when I purchased my fido sim i was told that u have to pay 40 $ for one month and its a promotion offer and now when i see my bill its 95 $ for one month and they charged 45 $ service fee without even mentioning it. Now for the first minth its 95$...

Resolved! SMS error 2

An interesting thing happened when sending messages last night. I had one friend that I just couldn't send a text to without it failing with a Fido error 2 message. I hit resend numerous times and it just wouldn't send. I had full bars and was on WiF...

Resolved! Too high mobile bill

I recently moved from USA to canada. In USA I used to join my companies(citi bank) conference call through a toll free number.   In canada also I used same number but it charged me heavily and i got a bill of CAD 825.   I was not aware that its ...