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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Phone discounts.

I was ready to buy a new phone for myself and one for my wife, having settled on a model that said Cost per month $15 after bill credit.  Approaching the last stage of the process, there is a bill credit of $68.34 and a device cost of  95.83 leaving ...

jwk by I'm a Participant Level 3
  • 1952 Views
  • 6 replies
  • 0 likes

Resolved! Chat is not working

"We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent." Nothing happens after this.

truoni by I'm a Contributor Level 2
  • 808 Views
  • 2 replies
  • 0 likes

Change Payment Options missing from my account

I just signed up for Fido internet. I got the first invoice and my payment is due by Jan 5th. I'd like set up automatic payments directly from my credit card. I followed the instructions but there is NO option to switch to alternative payment method ...

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Response from office of the president

Hello,  I would appreciate a reply as I have been in touch with your CS people via email and phone and have had very little feedback to settle my issues.  I am requesting to escalate this issue to the office of the president. Please email me back dir...

Gmacc by I'm a Participant Level 2
  • 827 Views
  • 3 replies
  • 0 likes

5 Hours extra data just stopped

I just activated 5 hours of extra data, and suddenly, after only 30 minutes, it stopped and drained my whole data for my monthly plan. This is totally unacceptable! 

AliAhmadi94 by I'm a Participant Level 2
  • 739 Views
  • 3 replies
  • 0 likes