OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's PKG Contest (April 27 - May 3,...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Phone discounts.
I was ready to buy a new phone for myself and one for my wife, having settled on a model that said Cost per month $15 after bill credit. Approaching the last stage of the process, there is a bill credit of $68.34 and a device cost of 95.83 leaving ...
Resolved! Chat is not working
"We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent." Nothing happens after this.
Change Payment Options missing from my account
I just signed up for Fido internet. I got the first invoice and my payment is due by Jan 5th. I'd like set up automatic payments directly from my credit card. I followed the instructions but there is NO option to switch to alternative payment method ...
Response from office of the president
Hello, I would appreciate a reply as I have been in touch with your CS people via email and phone and have had very little feedback to settle my issues. I am requesting to escalate this issue to the office of the president. Please email me back dir...
5 Hours extra data just stopped
I just activated 5 hours of extra data, and suddenly, after only 30 minutes, it stopped and drained my whole data for my monthly plan. This is totally unacceptable!
