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Error for online order and upgrade pending

Anniehoang17
I'm a Participant Level 2
I'm a Participant Level 2

I did an online order for an iPhone 12 mini (black Friday deal) and got an error message. I tried again and it said that the upgrade is pending, but I did not receive any confirmation email. How can I check if the status of the order went through? 

6 REPLIES 6

nbnn
I'm a Participant Level 1
I'm a Participant Level 1

Hello, I also tried ordering iphone 12 mini, I go through the whole process and it gives me and error at the end. I tried it 3 different times. I am not sure sure what wrong. 

Hi @nbnn

 

Did you try through a different browser and/or clear your cache and cookies? 

 

 



Anniehoang17
I'm a Participant Level 2
I'm a Participant Level 2

Update: I got the confirmation email yesterday and the order went through!

Abhishek5
I'm a Participant Level 1
I'm a Participant Level 1

I also ordered iPhone 12 mini today (black Friday deal) and got the same error. Trying to contact customer service but that also not able to connect.

TiffanyJAS
I'm a Participant Level 2
I'm a Participant Level 2

Did you get a hold of customer service?

TiffanyJAS
I'm a Participant Level 2
I'm a Participant Level 2

the exact same thing happened to me this morning with the Black Friday deal. Super frustrating because I don't know if it actually went through or not.