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Cancelled account still being billed

alljay
I'm a Participant Level 1
I'm a Participant Level 1

I cancelled my Fido account on September 25 and was billed for the outstanding balance on that day.  I have since been billed on October 6, November 5 and received notice that i will be billed again on December 5.  The website offers no way to speak with anyone to get this fixed -- the "anticipated hold time" always stretches 1.5 to 2 hours, so this isn't a serious attempt at customer service.  

 

Any suggestions about how I can get the charges to stop? I've already asked my credit card company to reverse the charges, but I want them to stop.

 

 

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there, 

 

This is something that will require access to your account to investigate.  

 

Please send us a PM here on the Community so we can look into this. 

 

Thank you