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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
AirPod upgrade hell
Ordered an upgrade device through fido.ca earlier this week. Was sent an email instructing me to go to a Fido store to pick up AirPods via the $2.50/month deal. First store tells me that they can't do the add-on because I didn't do the upgrade in-sto...
Billing and Taxes
I am a recently new Fido customer living in Alberta. Today I was emailed my first bill for the amount of $114.06. The amount is conflicting with the information given to me by an agent at The Mobility Store and also a Fido customer service rep who I ...
Incompetent Customer Service, Blaming Customer For Its Own Mistake
Fido provided a horrendous customer service experience recently (yet to be resolved). I upgraded my phone and data plan online, and elected for "Express Pickup" for the new phone (thinking it would quicker than mailing to my home address). When I cal...
Resolved! Need to contact the Office of the President
My phone became permanently locked when tech support/customer service gave me the wrong codes to unlock the sim network code. I spoke to Yaas (at the Vancouver office) and told her I only had ten chances to enter the code -- and she gave me wrong cod...
Resolved! Port number
I am not able to reach customer service through *611 or 1888 481 3436 numbers. I would like to port my existing Bell phone number to Fido. I've now received the phone and SIM Card which is activated in Fido. Can someone help to which helpdesk number...
