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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No sign-up confirmation e-mail?
Hi,Two days ago, a Fido employee signed me up for an account and a new phone through the live chat. He said it was all set up and I would get my new phone in 2-5 days. i haven’t received any emails confirming my new account. Is that normal? Does any...
Exclusive offer Black Friday!! Went completely wrong
In the 29th of November I have ordered 2 phones as an exclusive offer for been a loyal customer!! here what happened! 5 dollars for I phone mini and 10 dollar for Samsung s20, I processed my order my account was updated very quick, But my phones show...
Fido live chat is unavailable
I know it's Cyber deal week, but the 611 support call has 2-3hrs wait time. So I have been trying the live chat to an agent on the website but it kept saying it's unavailable no matter at what time of day during the operating hours. I just wanted to ...
Resolved! My account does not show the discount amount
I am a new Fido customer .During the Black Friday promotion I got a new iPhone 12 64GB for $20/mo and a 12 GB plan for $40 . Today I recieved a Bill of $144.55 in my app, account with no trace of the $20 discount. I had received the below email ...
Resolved! Remove suspension
Hi,I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do? thanks for help!
