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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23589 Views
  • 0 replies
  • 8 likes

Resolved! Complaint about billing after accepting phone offer

Last month I call fido customer service and ask to upgrade my phone, She offer me a pre certifide s9 for Monthly payment of $10. because it was an early upgrade so she said I am a loyal customer and i have an offer that if i upgrade my phone earlier ...

Jagjinder by I'm a participant level 1
  • 1667 Views
  • 5 replies
  • 0 likes

lack of customer service

I have ordered a Fido service by phone.  Fido sent me an emailed confirmation of my order but there is a mistake.  Tried to call Fido to correct the mistake.  Fido agent commented that the mistake would be corrected with the new line to be activated ...

Szeto1 by I'm a participant level 1
  • 646 Views
  • 1 replies
  • 0 likes

Resolved! Changing delivery method

I just spent an hour writing a post that got an authentication error when I tried to post it. I am so close to cancelling my order, my account and even my Fido credit card because I am so frustrated..   Long story short I want to change my delivery m...

Charbaby66 by I'm a contributor level 1
  • 3664 Views
  • 10 replies
  • 0 likes

Billing Issue

hi, fido added minutes without my permission so I'm very disappointed, if you can't solve it i will change my provider. thank you

Ps90 by I'm a participant level 2
  • 1496 Views
  • 6 replies
  • 0 likes