General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
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  • 8 likes

How can fido say no interest?

Fido charges for $720 for a iPad 8th gen 128g. $30 monthly. You can go get the exact same at Best Buy for $550 taxed $621.50. I understand if they need to make money, just don't lie. 

Findingmyway by I'm a participant level 1
  • 635 Views
  • 1 replies
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Poor customer service

I recently called Fido because someone I worked with informed me they had loyalty plans for certain customers,I've been with fido for at least 5 years and until recently have had 3 lines.I now have 2 and am paying way to much money so I called to see...

AndrewJT by I'm a participant level 1
  • 515 Views
  • 1 replies
  • 0 likes

Compliant to an offer promised at purchase

How can I file a compliant regarding my recent purchase at Fido? I wasn't honored with the promotional offer (a free gift) as promised when I made the purchase. It was clearly stated in the purchase summary when I submit the purchase online. I was la...

Cloud81 by I'm a participant level 1
  • 593 Views
  • 1 replies
  • 0 likes

Contacting Fraud department

I am absolutely frustated with fido support. I have been trying to get a hold of the fraud team for a month now.   Someone ordered a samsung s21 ultra. Sent it to our house and charged my mom's account. We reset the password changed the address back ...

anson216 by I'm a participant level 1
  • 606 Views
  • 1 replies
  • 0 likes