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Can't login in into My Account (WEB) and finish transaction.

OKKO88
I'm a Participant Level 1
I'm a Participant Level 1

I'm an old customer who ported to another company a couple of years ago and decided to go back to Fido. Tried to buy a new plan but can't finish the transaction because the system asks me to log in to my previous account and I get a constant warning "This Page is Temporarily Unavailable", thus not being able to buy anything or even update my info.

So there's any solution for this or I'll have to use a secondary email to buy your company services, which let's face it it's very inconvenient. 

Thank you.

1 REPLY 1

FidoSaad
Moderator
Moderator

Hey there @OKKO88,

 

Welcome to the Community Smiley

 

New users have the ability to create a new account to set up the account and activate a service. However, seeing as you already have an old account with us and would like to keep using the same email, we'll need to take a closer look at the situation.

 

To better assist you, reach out to us at these channels and a Fido representative will take it from there.

 

Cheers!