Returned device and still billed in full

[mudd_stuffin]

I returned a new phone (still BNIB) back to the Fido store where I originally picked up the phone under Buyer Remorse policy.  I saw that my Fido profile no longer had the phone/device balance but I was still billed for the full price of the phone. 

Can someone at Fido help?  Based on a search for this topic, it seems like there have been similar issues and it was challenging to fix this problem.

[FidoStephane]

Good day, 

For this type of request, you'll need to reach out to customer service. 

You can reach them using any of the following methods: https://www.fido.ca/consumer/contact-us 

Alternatively, we can send you a PM here on the Community should you prefer