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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
An Extraordinary Customer Service Experience
Hi everyone, I want to share an experience I had with a Fido Supervisor recently. A few days ago, I added a second line to my phone plan. There was an issue with the express pick-up and the store I was supposed to pick it up at. I contacted the custo...
Unable to update billing address
Tried to change my billing address and got a message per below. Selected "contact us" but infinite loop of robotic chat. Any suggestions?
the Winback is just a scam or really something that try to annoy the user?
I recently switch from fido to telus as i signed a new iphone with the black friday deal. after a couple of days, i receive a phone from number 833-425-2387 that said he is on behalf of fido/rogers to offer me a good deal as winback. he asked me de...
International texting
Hello, Just need to make sure. I need to use my sim card to only receive text messages for OTPS or PIN confirmations. I am currently overseas and need to confirm whether turning on my number abroad would incur any fees for roaming? Also, I was able...
Resolved! Change to New Plan - Same Monthly Charge When in Contract
Hi, There is a new plan $50 with 12 GB in the FIDO website. Currently, I am at $50 with 5 GB. Can I change to the new plan without any penalty? My contract will expire end of next month(December 2021) and there is a balance of $49. Thanks
