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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24007 Views
  • 0 replies
  • 8 likes

Refund after Final Bill payment

My Fido account is closed and I have received negative balance amount in the Final bill.I paid via credit card.  Can you please help me with how can I get this refund?Will I get the payment credited to the same Credit card?If you will send it by cheq...

gaganotic by I'm a participant level 1
  • 652 Views
  • 1 replies
  • 0 likes

Exclusive offer not showing up on bill

Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan.  I didn't see the new plan when I logged in today.  I called Fido and the rep told me the new plan isn't showing.  I chatted online with a f...

ziggyzow by I'm a participant level 1
  • 620 Views
  • 1 replies
  • 0 likes

Order being processed

I ordered an upgrade a few days ago and was told I would get an email within 24 hours with the order confirmation. That has not happened yet. This is quite frustrating. I have tried to talk to a representative for hours now and gotten nothing.

daxiongmao by I'm a participant level 1
  • 1085 Views
  • 1 replies
  • 0 likes

Disconnect

Hi . I want to cancel this phone line . I was a spoke with auto muchin few days ago. Muchine say system was a shot down . He can't help me that day . Please contact me and help me close this account. Thank you 

Julie68van by I'm a participant level 1
  • 884 Views
  • 1 replies
  • 0 likes