Called 4 times - No response - Now I give up

[Adammmmmm]

I accepted an offer from the Fido win-back team in Sep but never actually received the Sim card till now. So I tried to call Fido for the status. Unfortunately, it seems like the win-back team is completely separated from the Fido customer service team and they do not even have a direct phone number to communicate; only through forms. I called them 4 times and every single time I got a beautiful promise: Hi sir, I have already submitted a form for you. I am pretty sure someone would call you within the next 72 business hours. However, I never received any callback from the win-back team. Today is the fourth time I called and still nothing. Very disappointed. 

[FidoPhilippe]

Hey @Adammmmmm! Philippe here. I hope you're doing well.

I'm sad to read about your troubles in reaching our Winback team. I can totally understand your frustration!

If you still haven't heard back since your last post, we'll be happy to help you with that via community PM. Just let us know.

[Adammmmmm]

Hi, I still have not heard back from anyone.

[FidoValerie]

Hey @Adammmmmm

We'll get in touch with you via PM so we can look into this further.
Talk soon!