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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24297 Views
  • 0 replies
  • 8 likes

AirPod deal

I upgraded my device to iphone 12 mini online in BlackFriday deals. Then, I called some Fido store to get AirPod with promotion as well. None of them had AirPod in stock. One of Fido stores told me they would have AirPods again in 2-3 days and asked ...

Sonia1370 by I'm a participant level 2
  • 8710 Views
  • 4 replies
  • 1 likes

Black Friday Promotion - Mistake

When I had called in for Black Friday, to change to a better phone plan the customer service rep had told me that I could upgrade to a differnt phone for Black Friday deals. He said the IPhone 12 (not the 12 mini) was for $20 a month for 24 months. I...

PriyaBala by I'm a participant level 1
  • 1267 Views
  • 1 replies
  • 0 likes

Resolved! SMS failed when network is on wifi

I don't understand why I have to turn mobile data on to send the SMS.When I sent SMS over wifi, it always failed to deliver. I had to turn on my mobile data to resend it. 

zoesyl333 by I'm a contributor level 1
  • 1049 Views
  • 1 replies
  • 0 likes

Can't send text messages

Hello,I can't send texts. It's been like this since Friday. I can receive texts but not send any out. My contacts have not been receiving them. Please remedy ASAP.

RomanK1 by I'm a participant level 2
  • 1547 Views
  • 2 replies
  • 0 likes