General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Promotions and customer rentention

 I see this on the fido websiteand Ive been with fido since 2011 with no incidents, Im not under contract either.i live chatted with fido to see if I could get a deal like this or something similar but all they have for loyal customers is a pricier p...

D9CCEBB5-2EE3-4E85-A91B-4CB742AACC75.png
Sphiro by I'm a Participant Level 2
  • 1118 Views
  • 4 replies
  • 0 likes

Value Pack

Can someone help me add a value pack to my phone number? Thanks

glussier by I'm a Contributor Level 2
  • 709 Views
  • 2 replies
  • 0 likes

My Fido Account App

Saturday September 19th, 2020 Hello, ever since last night My Fido Account App will show a "Pop Up" that reads Sorry We've Hit A Snagwhen I want to use my 5 extra hours of dataI try to see my Data Bytes History but it is blank ARE YOU DOING MAINTENAN...

shantih6985 by I'm a Contributor Level 2
  • 512 Views
  • 1 replies
  • 0 likes

Mobile Phone Sim Card and Tablet

When I use the mobile sim card with the- 9GB plan- on Samsung Tablet to run a ride sharing app, the data usage was too much in comparison to the previous wireless service I had before switching to Fido. Can some one let me know the reason? Is the sim...

fdib40 by I'm a Participant Level 1
  • 686 Views
  • 1 replies
  • 0 likes

Resolved! How to Update/Activate a Prepaid Simcard!??

Good Morning, Guys...  I am using FIDO for the last 2 & half Years and just recently bought a New Cellphone through FIDO with 2-Years of Contract! I have got a new cellphone with a new Simcard but was not aware of how to activate the Simcard! So, I h...