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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Existing customer cannot change plans on the website
Existing customer trying to switch to a different plan here.The Fido.ca website keps getting stuck on the "Choose your plan type" step. I have tried this in FireFox, Chrome, and Edge browsers, all with the same issue. The App only shows one recommen...
Get a return label
I want to return my phone device. I have purchased it online and fido sent it from CTDI(1595 north service RD E suite unit2. Oakville, ON)Now I need a return label. I call Fido support but they can not transfer my call to the agent.Is it possible to ...
Resolved! Credit: Payment Program Promotion
Dear Fido, I'm planning to upgrade my plan offered by Fido through a text message. I'm just wodering if I change plan, will I still be able to get the monthly credit: payment program promotion I currently have? Thanks! Yours sincerely, Shau
Not receiving verification texts
ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and was ...
Bad customer experience no email for complaints
No way to file a complaint with Fido I bought a new iPhone from Fido that does not work when I open from box but it's really hard to exchange or return the device as no one hear my complaint in last I end up paying more to exchange my device and wast...
