General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Setup Service Fee

Hey, I Just switched to Fido from Rogers. I was a fido Customer before but I had to change it to rogers as I rarely had any reception at my last apartment. Now I moved to a better place so I decided to go back to Fido.  I currently live in London and...

sorv2410 by I'm a Participant Level 2
  • 2 replies

Resolved! Unlimited Canada wide minutes means include incoming too?

Hi!I'm a new subscription to Fido today, I have a question about it. There's a plan includes what I have as below.(It's the Unlimited Talk & Text plan - BYOD) <Plan Includes>- Unlimited Text, Picture and Video Messages from Canada to Canadian, U.S. a...

BomiWoojoo by I'm a Participant Level 2
  • 1 replies

Resolved! Voicemail

How do I get more than 3 voicemails before it is full without  changing plans or is it possible to expand my saved voicemails?

Figment by I'm a Participant Level 1
  • 3 replies

New to Fido

Hello,  I received the new chip for my cell phone, how do i need to proceed from my previous provider to Fido? Thanks

price matching for loyal customer

'm so disappointed with fido, I've been a loyal customer for 25 years and they are refusing to price match with rogers their sister company for me. they directly told me there's nothing that can be done and my only option would be to change providers...