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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23588 Views
  • 0 replies
  • 8 likes

Postpaid to Prepaid

I have spent hours on the phone trying to change my plan. I am no longer in the country and can't pay for the roaming charges to continue calling Fido. Is there a way to change my plan from postpaid to a 100/year prepaid plan online?

Yaniya by I'm a participant level 1
  • 1376 Views
  • 2 replies
  • 0 likes

Victim of Fraud

With much fury and infuriation, I am writing this post.  I have been duped and been a victim of fraud through Fido. I got to know about this yesterday after I saw my monthly bill charges as it rose to $249.19. In addition to my original number, anoth...

CS17 by I'm a participant level 2
  • 1268 Views
  • 2 replies
  • 0 likes

Fido Experience

I joined in fido on August 1st 2021, Since then I have the worst network, I have a 4G mobile all I get is 2G, Call doesn't get connected, sometimes I hear my voice back when I speak, My plan is 50CAD and 58 CAD for activation with 108 CAD for the 1st...

Change plan

I got a better plan from Fido than now, but if I change it, will I lose the benefits I'm getting now? I'm currently receiving a discount of $10 for two years that the store manager applied.

BC11 by I'm a participant level 3
  • 587 Views
  • 1 replies
  • 0 likes