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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Called 4 times - No response - Now I give up
I accepted an offer from the Fido win-back team in Sep but never actually received the Sim card till now. So I tried to call Fido for the status. Unfortunately, it seems like the win-back team is completely separated from the Fido customer service te...
Resolved! New total monthly Fees
Hello, I would like to know about recent plan I changed, I was told yesterday in chat, that (new total monthly fees) is the total fee per month I have to pay, I got email saying I need to pay both monthly plan and Fido payment program.?? I’m confuse...
Resolved! Wrong and Confusing New Account Confirmation email
Hi, Issues:1.New Account effective begun when device has not been received yet.2.Price of plan I've signed up is different on the confirmation email. Details:I've placed on order to add a new line to my existing account with a new device on Nov 23, w...
Resolved! Cancel The Account
Hi, this is Jack and I am wondering about the way to shut the account down as I already left Canada. Thank you
Resolved! How do I change caller ID name? No option under quick actions
My name was entered incorrectly and it shows wrong on caller ID when I call people. To change it the instructions on Fido say to look under quick actions under My Account and after I select the number I am using. I have found the Quick Actions, but t...
