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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Credit: Payment Program Promotion
Dear Fido, I'm planning to upgrade my plan offered by Fido through a text message. I'm just wodering if I change plan, will I still be able to get the monthly credit: payment program promotion I currently have? Thanks! Yours sincerely, Shau
Not receiving verification texts
ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and was ...
Bad customer experience no email for complaints
No way to file a complaint with Fido I bought a new iPhone from Fido that does not work when I open from box but it's really hard to exchange or return the device as no one hear my complaint in last I end up paying more to exchange my device and wast...
Resolved! 5 free hours of day at not working
My 5 Free Hours Data Bytes is not working. I keep getting the error message that I'm not connected to the internet. It's activated and my data is on because I had to use it to access the internet to show that I activated the bytes. Whereas the other ...
Landline in China cannot be connected!
I transferred my mobile service to Fido this year. But, unfortunately, tonight at about 22:30, when I wanted to call my colleagues in China, I received the voice "the number you have called is not assigned, please check the number and try the call ag...
