General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Great Customer Support

Dalhia from Toronto was an amazing help for me today! She assisted me with the help I needed with my bills. She was extremely helpful, kind, patient & curtious. It didn't take long to sort of the issues. I feel like she went over & beyond for me. She...

Refund after Final Bill payment

My Fido account is closed and I have received negative balance amount in the Final bill.I paid via credit card.  Can you please help me with how can I get this refund?Will I get the payment credited to the same Credit card?If you will send it by cheq...

gaganotic by I'm a participant level 1
  • 464 Views
  • 1 replies
  • 0 likes

Exclusive offer not showing up on bill

Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan.  I didn't see the new plan when I logged in today.  I called Fido and the rep told me the new plan isn't showing.  I chatted online with a f...

ziggyzow by I'm a participant level 1
  • 445 Views
  • 1 replies
  • 0 likes

Order being processed

I ordered an upgrade a few days ago and was told I would get an email within 24 hours with the order confirmation. That has not happened yet. This is quite frustrating. I have tried to talk to a representative for hours now and gotten nothing.

daxiongmao by I'm a participant level 1
  • 840 Views
  • 1 replies
  • 0 likes