OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How to update sim card?
I am trying to update my new sim card. On the intructions its says to click "Update SIM card' but there I cant find this anywhere.
No credit for activation fee
So yesterday I went to fido store to ask for the plans. Guy at the store told me if I get the connection online there is no activation fee. Also he told me if I get the connection now at store I have to pay 45$ and I can call fido coustumer service t...
Resolved! Setup Service Fee Add-On?
I changed my plan to a promotional offer through the website, but noticed there's an add-on called "Setup Service Fee" for $45.00/mo. attached. Can someone clarify what this is? I'm a little confused if this is something I have to pay additionally ea...
Bad service
Feels like fido is nolonger respect their customers, they only think of getting the money, they included plans within the profile without the concern of customers, if you feel like cutting a plan just cut the service and let us know there is no lo...
I accepted an offer from Fido Winback but haven't received a confirmation
I got a call from Fido Winback team a few days ago and I accepted an offer for a device and a plan and I was told that the device would be shipped ASAP. I haven't received either an order or a shipping confirmation for the device.When I spoke to cust...
