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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24064 Views
  • 0 replies
  • 8 likes

Resolved! Double payment

Hi,I was billed twice for my online credit card transaction for the month of January.The Fido payment history shows double billing amount and so does my credit card statement. My Fido account balance is 0 instead of a negative balance for the double ...

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Resolved! Samsung S21 winback offer

I ported one of my phone number during boxing day and received a call from the winback team on Jan 5 and accepted the wingback offer. I asked if I could go to the store to pick up the phone and port back to fido, the agent told me the phone can only ...

Wtu by I'm a participant level 2
  • 1568 Views
  • 3 replies
  • 0 likes

Fido Brightstar issue

I have filed claim for my lost device and everytime I contact brightstar, it is a harassment trip for me as a customer. I have filed my claim on dec. 9 and still they have not processed my request. To whom can a complaint be filed against brightstar ...

Bindra07 by I'm a participant level 1
  • 1885 Views
  • 3 replies
  • 0 likes

Resolved! Fido Referral Reward

Hello,   I have not received my bill credit for my approved referral. I contacted support email but I am getting ageneric response, stating that we are checking, for many weeks. Please help.   Regards, Azim Surani

Resolved! sponsorship PRIDE

Hi Who would we contact to see if FIDO would offer sponsorship of a small town Pride Event? Thanks 

AJP2022 by I'm a participant level 2
  • 1504 Views
  • 4 replies
  • 0 likes