General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Unlink Phone Number From VoIP Status

Hi, does anyone know if it's possible to unlink my phone number from previously being a VoIP number?I ported-out to Public Mobile then now to Fido and apps and websites still think is still a VoIP number, like for example Uber, Uber Eats, Yahoo, etc....

darkmage87 by I'm a Participant Level 1
  • 1 replies

Cancel my Contract

Hi, I'll fly back to my home country soon so I wanted to cancel my fido contract. Unfortunately the shops are closed due to covid-19, I can't call fido because my card isn't charged, I can't charge it online because the website won't take any of my c...

unregistered Sim card

Hi Its been four months i got activated my fido sim and every thing was going good. But since yesterday I am facing this problem. It is notifying me about unregistered sim. I have also removed the sim twice and restarted my mobile several times but n...

Tanisha26 by I'm a Participant Level 1
  • 1 replies