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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Call drops or no voice constantly for over a year

one of the lines on the Fido plan which is samsung galaxy S8 , keep dropping the calls or the voice gets mute ( the phone conversation is not mote at all from both sides but no voice is heard)  this has been happening over a year now and it is only f...

dawn201616 by I'm a participant level 1
  • 635 Views
  • 1 replies
  • 0 likes

Resolved! Can WiFi calling be used with a non Fido device?

I am a former Fido customer and now with freedom. I was given a good deal by a Fido loyalty rep but I want to clarify if Fido WiFi calling can be used with a non-Fido device? I tried it earlier with a Fido network but it didn't let me register on the...

Itsmemairaj by I'm a participant level 3
  • 3751 Views
  • 8 replies
  • 2 likes

WIFI Calling for non-Fido Device

I recently ported over to Fido and didn't realize this policy.  I bought a phone from Samsung directly since the carriers don't seem to sell the S21 Ultra in 512GB but regardless, is there any way to get my device approved so that I can use this impo...

LGO7 by I'm a participant level 2
  • 859 Views
  • 3 replies
  • 0 likes

Winback call

Winback team offered me a tablet. It should be received by after 5 business days after activation of fido Sim card. I haven't received it and have called many times to fido customer service. They are just creating a web from and says there is nothing...

Riza1 by I'm a participant level 2
  • 504 Views
  • 1 replies
  • 0 likes

WARNING ON FIDO DEVICE PROTECTION PLAN

DO NOT waste your time and money to get the DEVICE PROTECTION PLAN FROM FIDO. they do what they can to rip you off anf make you pay for repauirs and replacement when you do not need them.  Take it with a reputable company like APPLE and not BRIGHSTAR...

GK000 by I'm a participant level 2
  • 828 Views
  • 2 replies
  • 0 likes