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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Billing Dispute for long distant calls
Hi, I was having long distant pack which expired and I wasn't aware of it as I didn't receive any text notification. Due to this I got a $100 additional bill.If I'd known that my pack had expired I would have either not made distant calls OR I would'...
Resolved! Voicemail Text Notification
This is something that I've always been puzzled about. Been with Fido for nearly 12years now and I still find it odd that when a voicemail is left Fido sends out a text message (18) to the cell phone rather than having the cell phone activate the voi...
Dropped calls since July 8 outage
Has anyone else had issues with calls dropping randomly since the July 8 outage? It happens in various locations and sometimes cuts early in the call, other times after 10ish minutes. It even happens when I call fido customer service. I would appreci...
Can't view Prepaid account balance
Hello, What happen to Fido account? When I log in the my account, I can't see transaction history and the balance anymore. I called today July 19, 2022. Agent told I can't view the account anymore. If I want to know the balance, I have to call *225. ...
extremely bad customer service and bad system
I have been using fido plan for 11 months now. I have called their customer service representative a few times and most of time their system is down, so i have to call them again the next day. Along with that, they do not have a standard operating pr...
