General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24110 Views
  • 0 replies
  • 8 likes

Bad LTE coverage at Cypress Mountain West Vancouver

I tried on cypress mountain , It was really bad coverage. LTE wasn't working at all, It switch to 3G which was not working either. I use Iphone Pro , So I know phone is not an issue, I used to be Virgin mobile and never had an issue. Can you FIDO peo...

ansmalp by I'm a participant level 3
  • 12925 Views
  • 32 replies
  • 2 likes

Resolved! Fido Roam

Please possible please cancel my fido roaming for the day because I just forget to shift to Airplane mode..i have no intention of using the fido roaming for the day. i will use the fido roaming soon if i have important matters to be done  . My Cell n...

rollnamz by I'm a participant level 1
  • 1035 Views
  • 1 replies
  • 0 likes

Resolved! Pending upgrade

Hi, I did a phone upgrade on May 11 it's now may 20 that's 7 days my account says upgrade pending what happened to 2-5 days processing time?

VRS by I'm a participant level 2
  • 1398 Views
  • 2 replies
  • 0 likes

Resolved! Return phone

I ordered a new phone from fido and they shipped it to me. I don't really like it that much and was wondering if I could send it back. I spoke with a representative over the fido chat and he told me he would email me a return shipping label in the ne...

awozny by I'm a participant level 3
  • 2955 Views
  • 5 replies
  • 0 likes

Resolved! Removal of service without any notice

I had the worst experience with Fido from last one week. I have been with Fido for probably 4 years. And instead of my loyalty, I being treated like this. I have had same package for 4 years and last week they removed my 1000 minutes international ca...