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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23714 Views
  • 0 replies
  • 8 likes

Resolved! Loyalty bonus

Received text offering me $75.  Is this a scam?  When accepting it went to banking site setting up electronic deposit?

TonyH by I'm a participant level 1
  • 804 Views
  • 1 replies
  • 0 likes

What is this mobile number?

I'm a new Fido user and I got this email that confirms my fido account. On the email, they have a mobile number underneath the account summary but the mobile number they have written here is not my cell number so what is this number for?  

jk1119 by I'm a participant level 2
  • 1028 Views
  • 3 replies
  • 0 likes

Horrible customer service

I just spent 2.5 hours in the chat with a simple question of "why am I being charged for 2 numbers when I only have one?" At first the staff-member told me there was not such charge, and that my bill was way less than the one I was viewing. Then she ...

TimeWasted by I'm a participant level 1
  • 722 Views
  • 2 replies
  • 1 likes

Resolved! Negative balance in Fido account after paying exact bill amount

Hi,I have 2 phone lines in a single Fido account and I saw that the first bill amount generated was for $232 including both lines. I paid the exact amount $232 via a bank  transfer and now it shows me (-$113) as my balance. I don't understand why the...

himan20 by I'm a participant level 2
  • 2005 Views
  • 1 replies
  • 0 likes