OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Unconditional Call Forwarding while roaming internationally
Hello, if a phone is set to UNCONDITIONAL Call Forwarding while roaming on a foreign network, will there be roaming charges applied? In other forums, I do see that it is the case when using conditional call forwarding, but no mention for the other pa...
Resolved! Canceling my phone
Fido is unwilling to work with me to pay off an outstanding balance of a lost phone in which I have been keeping with payment arrangements on top of my regular new phone payments. I am cancelling all services effective Tuesday, July 6, 2021 at 6:00 p...
Run off data
Hello, I have a 5GB plan and I have noticed data runs off fast.Thought it was just me at first but, talking with a colleague of mine, she actually told me she switched company (from Fido to Bell) due to the unusual Data consumption.How does it work l...
Trouble making a prepaid payment
July 1st and 2nd I have been unable to refill my prepaid account via Interac because the Interac option is not displayed. I tried the only option that was displayed, using a credit card, but it did not accept my Visa Debit card.I've tried three diff...
Resolved! Tab Balance
How can I find the balance left on my tab? I switched to Fido in July on a Tab24 for a Nexus4. I was wondering how can I find what is left on my Tab.
