Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Extra Charge
Hi,I have been charged $726 for international call. However, my contract says i have 1000 mins for 24 months and my contract will end on April 31,2023.They are saying that your plan is changed. But I signed agreement for 2 years.And i was not being i...
Resolved! Ext Coverage charges from my home
I was sent a message from fido that I have used most of my ext coverage but I've been using my phone from thesame place I've lived 12 yrs. I was told to contact them to resolve or lose service in 7 days . I did the askjack that was of no help and I ...
Sudden loss of data
I use an iPhone 10 and very, very, rarely go over my monthly data limit.Reently, one day into my monthly cycle, I got a text saying I'd used up 75% of my data.One minute later, I got another text saying I'd used 90%.And one minute after that, I got a...
Resolved! Network issues
Hi, my fido data is not working. Its showing cannot connect to server message in safari. I have exceeded this months data and I have purchased additional data. But the additional data balance is not showing in the app. But my internet is working when...
Resolved! Dont receive internationales messages
Hello can you please support as i dont receive messages from a number backhome ( Morocco),Its important. If someone can please assist. Thank you
