Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Great customer service
I just spoke with Sébastien (French interaction). By far the best interaction I've had with a customer service rep from Fido, possibly in my life. sympathetic, caring, personable and most of all effective! This man should give the training to all e...
Resolved! Need better escalation process
Fido needs to be able to make its escalation process much easier. Does it seem that I have to send proof of an error that was beyond my control via mail? This is an archaic approach. Making online purchases is supposed to make the customer's life...
Resolved! Staff complaint
As a loyal customer who has used your services for almost 10 years was really so shocked by one of your staff's rude, unreasonable and unbelievable behaviours. I came to a store located in 4300 Steeles Ave East,(Pacific Mall) to pick up my Sim card I...
Resolved! Copy of my agreement
Hello,I bought a plan + cellphone from fido + AirPods first generation in promotion directly from the fido online website. 1-long story short, I asked the agent if the device is new or second hand or refurbished? They said that we only have one new ...
Disappointing service
I visited the cote st luc fido store as it was showing open at 11am....I reached there at 11.30 am and waited there for 40 mins...as I came to know that store opens at 12 pm..even at 12.10 pm the kiosk was not operational and no one was there to hel...
