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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Boxing Day Online Purchase

Hi! I ordered an iPhone 13 and a plan change online on boxing day but I am not sure if the order went through. I don't see any device added to my fido account and I didn't receive any confirmation email. I did get a confirmation of the plan change bu...

hannahef by I'm a participant level 1
  • 2780 Views
  • 12 replies
  • 0 likes

Incorrect billing and texting issue

I have been on the phone for more thank 3 hours today. I have two issues:1. I signed up for the BF plan for 12G for $50 plus a $15 credit making the plan $35 per month. Two new lines. I just received my first bill and it has broken up the $15 credit,...

Anname by I'm a participant level 1
  • 561 Views
  • 1 replies
  • 0 likes

Help

Hi there I wondering my boyfriend is coming for a visit, and he wants to know how to use his phone while hes here. He uses a iPhone 11 and is with horizon,  is there anything he can or has to do  or I to have an account maybe I can use that in some w...

Meliniets by I'm a participant level 1
  • 470 Views
  • 1 replies
  • 0 likes

Resolved! Pulse15 vs. Current Plans

We have two phones on the Pulse15 plans at $50 each per month.  The plan gives us each 1GB of data per month.  I notice that new plans on the Fido website appear to give 12GB of data for $50 per month in addition to the unlimited items we have on the...

EJC2022 by I'm a participant level 1
  • 792 Views
  • 2 replies
  • 0 likes