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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Winback offered $10 discount that I never received.
To begin, I was previously with Freedom Mobile.On December 4, 2021, I was contacted by an agent named Shimone calling from 7x Powered Group Fido Winback Team, offering me 25gb for $45. She told me that she would give me $10 off, so it would be $35+HS...
Resolved! BYOP plan
Are terms associated with the BYOP plans? I was trying to make an online change and the "contract" keeps referring to term plans where applicable. But no where does the BYOP plan explicitly state anything about a term (unless I am missing it). Sorry...
Ordered a iphone 13 to pick up and was discriminated against in the store
Hello, I have spent the last 5 days calling Fido everyday to resolve my issue and it is still not resolved. i ordered an iPhone 13 online and recieved confirmation of my order. I never recieved the "ready to pick up" email and instead had to call Fid...
Bad Experience with Customer Support with humiliating comments
Hello,Me and my husband are Fido customers. I am Fido customer since 2014 and never had the experience that I have this evening. While enabling WiFi calling on my Samsung Galaxy S8 (Enable WiFi Calling option is enabled in my handset), it throws an ...
Resolved! Did I win a Samsung Active2 smartwatch, and will I ever received it?
On May 5th, I was happy to have (apparently) won a Samsung Active2 smartwatch in the Fido app in the Fido Xtra contest section. It said to wait 4-6 weeks for delivery. So I waited patiently.Happy stuff, right? Well, not so much...6 weeks later, and n...
