Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cancel a Line
I currently have two phone lines with Fido but I want to cancel my second line. I know there is currently a balance on the phone for the second line. I am just curious as to if I can go into a Fido store to cancel the service and return the phone.
Resolved! $100 prepaid yearly voucher
My $100 yearly prepaid expires soon. I still have $70 left on it. If I purchase the $10 prepaid voucher that expires in 30 days, will my unused $ carry over? OR will it only carry over if I purchase another $100 yearly voucher?
Suspension fee 60$
Hi There,It's hard to deal with your customer service. Due to high monthly payments and being able to find cheaper and greater service, I moved to another company. I noticed a suspension fee under my account. I did not sign up with Fido any contact i...
Good customer service
Hi my name is Bernadette, I was at the Fido store at the Eaton Centre, DownTown Toronto, Time 3.15 today, The young man that service me today, I owe him my, His name is Douglas , I told this young I lost everything over a week ago, Everything was sto...
Fraudulent roaming charges
I recently encountered a frustrating issue with Fido Telecom regarding their data roaming charges. I signed a contract with Fido in BC and had two trips to the US within one billing cycle.Details of my trips:• First trip: Vancouver to Washington on J...
