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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Service shut down after outage

Why is Fido allowed to shut off my service after what happened last week! They need to realize that people can switch their service provider after their mistake of last week! Really what was their excuse again? Someone updated the wrong software? Tha...

Van0uchie by I'm a Participant Level 2
  • 148 Views
  • 1 replies
  • 0 likes

Two-step authentication

After I login to some websites, majority of websites have two-step authentication where they send you the vertification code through text message or phone call. After the outage on July 8, I have trouble receiving the vertification code. Do anyone ha...

Francis_htli by I'm a Participant Level 2
  • 151 Views
  • 3 replies
  • 0 likes

How do I get my $15 a month prepaid plan back?

Hi, I hope someone can help me here. I am a prepaid Fido customer, and have been using the $15 a month prepaid plan for the last several months. This plan includes 75 minutes and 75 text messages for each month, which suits me fine as I normally only...

si by I'm a Contributor Level 2
  • 284 Views
  • 5 replies
  • 0 likes

Resolved! A very rude manager

Hi there, I have a worst experience of talking with a very rude manager. I never had such an experience from any other customer service.So what should I do now? 

Blessylancy by I'm a Participant Level 2
  • 113 Views
  • 1 replies
  • 0 likes