General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23550 Views
  • 0 replies
  • 8 likes

Resolved! Filing a complaint

Hello all,  does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have ...

Sarah85 by I'm a participant level 3
  • 16323 Views
  • 30 replies
  • 12 likes

Resolved! Phone upgrade scam?

Was sent a message on my phone saying that I am eligible for a phone upgrade. A person called Carole from the Kiosk at the Cornwall mall (Regina, Saskatchewan). How do I know if this is real or fake? They know my name (have not given it to them) and ...

nml by I'm a participant level 1
  • 252 Views
  • 1 replies
  • 0 likes

Reporting spam texts to Fido

When trying to forward scam texts to fido I get 'failed to send' frequently. I've read that 7726 (fido scam reporting) cannot receive an MMS, but only SMS.  My phone seems determined to convert the scam texts to MMS. I recently tried copying the scam...

GB23 by I'm a participant level 1
  • 239 Views
  • 1 replies
  • 0 likes

Telemarketer calls

I switched to Fido a couple months ago and I get a ton of telemarketing calls, at least 10 per day! I've had this number for more than 8 years and I never had this problem until I stwiched yo Fido. My phone has been on the DNCL for years. Is Fido sel...

Mony20 by I'm a participant level 2
  • 284 Views
  • 3 replies
  • 0 likes