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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Dropped calls since July 8 outage

Has anyone else had issues with calls dropping randomly since the July 8 outage? It happens in various locations and sometimes cuts early in the call, other times after 10ish minutes. It even happens when I call fido customer service. I would appreci...

sharron12345 by I'm a Participant Level 1
  • 115 Views
  • 1 replies
  • 0 likes

Can't view Prepaid account balance

Hello, What happen to Fido account? When I log in the my account, I can't see transaction history and the balance anymore. I called today July 19, 2022. Agent told I can't view the account anymore. If I want to know the balance, I have to call *225. ...

Fabby_01 by I'm a Participant Level 1
  • 157 Views
  • 1 replies
  • 1 likes

extremely bad customer service and bad system

I have been using fido plan for 11 months now. I have called their customer service representative a few times and most of time their system is down, so i have to call them again the next day. Along with that, they do not have a standard operating pr...

AmarPatel by I'm a Participant Level 2
  • 200 Views
  • 3 replies
  • 0 likes

Resolved! How to connect with Fido Fraud Department?

My fido account service has been suspended. (I couldn't login my account online through my email address) The customer service line told me it was due to the fraud department, but I was not able to find a right number or person to call. ( The validat...

Zihan7 by I'm a Participant Level 1
  • 142 Views
  • 1 replies
  • 0 likes