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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Scammed by the fido winback team
I accepted an offer from the fido winback team a few weeks ago after I transferred from fido to virgin. They offered me a $25/20gb plan for 2 numbers (that totals $50) which I accepted. Last week, they sent over the new sim cards and issue a bill of ...
OverCharging not crediting and making changes without approbation
First ... i am a long time customer ! December my ex was able to make changes in my account...take her account off my bill No one contacted me !! Second.. i had a plan with a phone for 45$ a month with 4go with a phone plan that ended in june 2023 so...
Resolved! Set up automatic payments -> Pre-authorized Credit Card Payment
Can I set up more than one card for auto pay?
WORST CUSTOMER SERVICE
I am writing to formally express my dissatisfaction with the recent customer service experience I had with Fido.On 21th August, 2024, I contacted your customer service regarding an issue with charges for services I did not use. Unfortunately, the rep...
New Fido account holder
First time Fido plan member and a very bad beginning. Purchased a new phone at Costco with two new phone plans and was told that I would receive my contract from Fido via email - well nothing arrived that day or the next day. Drove to a closer Costco...
