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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24415 Views
  • 0 replies
  • 8 likes

Not able to receive Text messages while abroad

HiI am in international roaming in India and my plan is eligible for roaming. I was getting text messages till yesterday and somehow today it stopped working.I tried following to resolve the issue:Restart the phone, turn on/off the line, put the phon...

ShikhaSingh by I'm a participant level 1
  • 447 Views
  • 1 replies
  • 0 likes

Resolved! No Network Coverage Abroad & Impossible to Reach Support

Hello,I am currently abroad in Germany, and my Fido SIM card has no network coverage. For over a week, I have been trying to contact customer support, but every attempt has been met with refusals, unhelpful automated responses, or complete dead ends....

Julm8 by I'm a participant level 2
  • 658 Views
  • 1 replies
  • 0 likes

Fido Cancelled my order without any notice

  I just ordered an iPhone 16 Pro Max 1TB online from the Fido app and made a down payment of 542.40 with taxes. As I ordered, Fido immediately removed my previous plan to the new plan that comes with the phone. I got the email confirmation of the or...

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Ben751 by I'm a participant level 1
  • 330 Views
  • 1 replies
  • 0 likes

Roaming

My roaming was working before when I was abroad.then I suspended my Sim for 4 months but now roaming is not working. can anyone please let me know what to do, I'm not able to chat with a specialist as well. I tried all the steps recommended by chatbo...

Kawal3 by I'm a participant level 2
  • 469 Views
  • 3 replies
  • 0 likes