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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Resolved! Fido calls our mobile number.

Number keeps calling on Fido provider @ 833-425-2399. Not sure if this is actually Fido or a scam? Ask to press 2 to continue.

pphv by I'm a participant level 1
  • 5350 Views
  • 1 replies
  • 0 likes

Resolved! Getting sent around in circles over paid bill

Bare with me as I go through the story for the 10th time. I had left to australia at the beginning of 2018 and cancelled my account. Upon returning a year later, I had been billed $600 for the cancelled account which continued to rack up interest and...

Tk97 by I'm a participant level 2
  • 558 Views
  • 1 replies
  • 0 likes

Resolved! suspend

I want to suspend my current account plan for 8 months since I'm now in China So could you please tell me how to do it online? Thanks

Chengyin by I'm a participant level 1
  • 714 Views
  • 1 replies
  • 0 likes

Return phone

It's been 3 weeks now since I've requested a return label, I spoke with someone on the chat who said they'd send it within a few days, heard nothing. I posted about it 2 weeks ago and still haven't heard anything back. Getting kind of ridiculous.

awozny by I'm a participant level 3
  • 450 Views
  • 1 replies
  • 0 likes

Resolved! for the bill issue

I changed my phone plan in 2021 June through the fido online service. and the agent said my plan come with a 1000 minute free long-distance call. and yesterday I just figure out I never get the long-distance call. and pay for extra money for 4 months...

seancho by I'm a participant level 1
  • 914 Views
  • 2 replies
  • 0 likes