General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Where is the chat history ?

So I've had quite a few issues with Fido and because they never pick up the phone I go to Ask Jack. At the end of each chat they ask if I would like to receive the chat history. Of course I say yes and enter my email but not out of approx 10 chats,...

Prepaid Account balance wiped out

I've got a text message on June 2022 from Fido "Hi, it's Fido. Online support including top up or plan changes for your Prepaid Account is no longer available. We Apologize for the inconvenience. (you can manage your account by .... ) I know I still...

Resolved! Missing confirmation email

Hi...on Thursday morning I ordered online a Alcatel 1B and have not yet received a email confirmation yet....I don't want to keep phoning or messaging customer service....but do people get email confirmation orders on weekends or do I have to wait un...