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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23685 Views
  • 0 replies
  • 8 likes

add new line

I checked my account online. l found a get offer valid 2 days. before offered expired 1 day ago .l called costumer service  l told them about offer l must get it addition phone line 15 GB +5 GB BONUS total 20 GB for $42 dollars + tax...when l saw thi...

alikaptan by I'm a participant level 2
  • 759 Views
  • 2 replies
  • 0 likes

Resolved! Credit Evaluation Failure

Recently my Fido account was hacked and someone tried to make some purchases. Fido was very effecient in detecting this fraud and as a safety precaution blocked my account. Subsequently with the help of CSR, I had my account up and running again. How...

Aman0712 by I'm a participant level 1
  • 823 Views
  • 1 replies
  • 0 likes

Account Hacked - Need a more secure way of signing in

Hi All,My account was hacked last month, my email adrress and contact phone number was changed without me knowing. Then I changed my password but it was hacked again. I'd like to propse that, can we have a better and more secure way of login into my ...

mikeyyu by I'm a participant level 1
  • 2300 Views
  • 3 replies
  • 0 likes

Resolved! Double payment

Hi,I was billed twice for my online credit card transaction for the month of January.The Fido payment history shows double billing amount and so does my credit card statement. My Fido account balance is 0 instead of a negative balance for the double ...

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Resolved! Samsung S21 winback offer

I ported one of my phone number during boxing day and received a call from the winback team on Jan 5 and accepted the wingback offer. I asked if I could go to the store to pick up the phone and port back to fido, the agent told me the phone can only ...

Wtu by I'm a participant level 2
  • 1003 Views
  • 3 replies
  • 0 likes