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Account is suspended

I'm a participant level 1
I'm a participant level 1

Dear Sir

my account is suspended for 2 weeks 

I visited your office 4 times for weeks 

And I did not succeed 


please support me to close issu




Senior MVP Senior MVP
Senior MVP

Hello Rostyslav1,


  Welcome to the community!


  Sorry to hear your account was suspended. Was it suspended due to non-payment? If your account has been suspended due to non-payment, you will likely need to contact the credit operations team in order to remove the suspension. In addition, you should note that there will likely also be a fee to restore your account (see here).


  You should note that this forum is community-driven and not intended as a venue for customer services. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. However, you will likely still need to contact the credit operations team to remove the suspension.


Hope this helps 😀