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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
$60 Setup Service Fee Not Waived
I ported in 2 numbers to Fido a few days ago online and it says the $60 Setup Service Fee will be waived. Then, on the same day, I ported out from Fido for personal reasons. However my Fido bill just arrived with $60 setup service fee each line, i.e....
Not able to extend temporary suspension
Hi there,This is my first time posting anything in the community. Not sure if this is the right place to post but I really have no other places to ask... I do not live in Canada anymore but keeping my phone number just for visiting purpose. I was abl...
Customer service supervisor
I spent considerable time over the phone talking with a service customer without getting a clear answer to my questions. I asked him to refer me to his supervisor but my request was declined. I am charged of 525 dollars for data overcharge and could ...
Long distance calls not working
I get 1000 minutes every month as part of Fido post plan package. I have not consumed the quota but when I try to make long distance calls from my Fido Canada number to India, it does not go through. I have contacted customer care several times but t...
Resolved! Group Text messages delayed by exactly 12 hours
Over the last few days, messages in a group text thread from one member are delayed by exactly 12 hours coming to my Fido iPhone, but not that way for the other members that are on Telus and Verizon.There must be a time-syncing problem on the Fido/Ro...
