General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Resolved! Account is suspended

Dear Sirmy account is suspended for 2 weeks I visited your office 4 times for weeks And I did not succeed  please support me to close issu Rostyslav

Rostyslav1 by I'm a Participant Level 1
  • 129 Views
  • 1 replies
  • 0 likes

Billing dispute

Hi, I am a fido customer and I like fido services when its being one or two weeks after I bought the fido sim. As I am new to the country, I don't know much about fido, rogers and any other companies but I bought fido because I was referred that fido...

rishabh18247 by I'm a Participant Level 2
  • 1185 Views
  • 8 replies
  • 0 likes

Resolved! Not happy at all

Greetings,  I switched from a higher bill last 30th of September,  and joined fido, following details given to me at squamish Roger's store, my bill will be $39/ month. About a week after I received a bill of 96 dollars.  I don't understand this .I d...

Resolved! Prepaid account active

HI, I HAVE TWO QUESTIONS.  1. HOW CAN I KEEP MY PREPAID ACCOUNT ACTIVE FOR 4 MONTHS WITH JUST MINIMUM TOP UP, SINCE I WILL BE TRAVELLING FOR 4 MONTHS?  2. HOW CAN MY WIFE, ALSO A PREPAID FIDO USER, MIGRATE TO A MONTHLY CONTRACT  OF 4GB/MONTH, WITHOUT...

Shahriar21 by I'm a Participant Level 1
  • 90 Views
  • 1 replies
  • 0 likes

Unauthorized Credit Check

I received an email from Fido last night stating they have an offer for a new Samsung phone. I clicked on the link to view the offer then closed the browser without making any changes to my account only to wake up this morning with a new unauthorized...

PPMM104 by I'm a Participant Level 1
  • 80 Views
  • 1 replies
  • 0 likes