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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24042 Views
  • 0 replies
  • 8 likes

Fido payee name under HSBC

Will pay bill payment through HSBC bank.    The only option is named as "FIDO."           Is this correct one? 

fibo123 by I'm a participant level 3
  • 701 Views
  • 1 replies
  • 0 likes

Resolved! Moving to another Provider - when to?

I am planning to move to another Provider soon for a far better plan that I have right now.I am in the middle of my billing cycle now.If I shift now, will I be charged for the full cycle or will the charges be prorated?

FidoUsre by I'm a participant level 2
  • 1041 Views
  • 1 replies
  • 0 likes

Unable to delete voice messaages

Has the voice mail system been modified in the past few days? I used to be able to delete messages after listening to them by pressing 7, but now I just get "that key isn't active" when I do that. I'm also getting an alert on my phone telling me that...

dfkettle by I'm a participant level 3
  • 3152 Views
  • 6 replies
  • 0 likes

Fraudulent activity

I've been a victim of fraudulent activity recently since the national Rogers/ Fido network crash. Someone had accessed my account and ordered a new iPhone device and increased my monthly phone plan. I contacted customer service right away and was tol...

Agee1004 by I'm a participant level 1
  • 831 Views
  • 1 replies
  • 0 likes