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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Refer a friend. 4 months waiting

It's been 4 months and still waiting to get my refer a friend credit. I have reached out to the useless Fido team for this department. In April I reached out they stop responding after they claimed they rectified it. I emailed them nothing. I did a n...

meli1432 by I'm a participant level 3
  • 1927 Views
  • 6 replies
  • 0 likes

Resolved! How to Reduce Data Overage Limits

Hi    I would like to know how to reduce my data overage limit from $50 to $0. I recently went over my data limit. I had no idea I was over the limit and was charged $ 50  before my usage stopped. I do understand that it is the customer's job to moni...

Mdesouza by I'm a participant level 1
  • 1671 Views
  • 2 replies
  • 0 likes

Solution for the overuse of long distance calls

Hlo guys, I have 1000 long distance calls in my plan but in the last month April I used 350 minutes more than my limit. And for those extra minutes, I got $659.36 bill in this month . Actually, My Fido App was not working properly so, I was unable to...

Sandhu11 by I'm a participant level 2
  • 1283 Views
  • 5 replies
  • 0 likes

Resolved! long distance chages

Hi, I got the same issue. I have 1000 international minutes, but I called on the UAE number to cancel my flight because I tested positive and I have to quarantine myself. I thought those minutes are going to count in the international call, but they ...

Akash7 by I'm a participant level 2
  • 653 Views
  • 1 replies
  • 0 likes

Resolved! Charged extra

I was using a plan of $50 for 20 gb and I had added international minutes to call back home for $5. After few months, they offered me 25 gb for $65 and as I was using data more I enrolled in that plan. However, they did not specify me that my interna...

iammsr by I'm a participant level 2
  • 616 Views
  • 1 replies
  • 0 likes