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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23581 Views
  • 0 replies
  • 8 likes

Resolved! iMessage and FaceTime on iPhone XS

iMessage and FaceTime aren't working on my Fido account with my iPhone XS. I removed my sim and powered it down and neither of those work. The service is turned on as is iMessage. What can be the trouble?

Mlyons1 by I'm a participant level 1
  • 866 Views
  • 1 replies
  • 0 likes

Receiving old or deleted messages as new

Hello,   From this afternoon, I'm getting old messages from one contact (friends). I didn't know what happened so I asked my friend why she is texting me old messages. but she wasn't. I completely deleted all messages with her and re-boot my phone bu...

Othersky by I'm a contributor level 1
  • 544 Views
  • 1 replies
  • 0 likes

Resolved! Cancel tablet data plan

Hi, I've recently added another voice/data line to my account, and now I no longer need the data-only tablet plan that I was using previously. I can't figure out how to cancel it with any of the self serve options, can you please point me in the righ...

Resolved! Overcharging

Why is fido charging me over $60 for my services and the same plan is only $37.50 on your website?

Daby by I'm a participant level 1
  • 740 Views
  • 1 replies
  • 0 likes

Resolved! FRAUD

So I just became a victim of Fraud and I was shocked at some of the responses I got from Fido.  Someone pretended to be me and ordered an iPad. How I found out ? I got an email that an item was ready to ship, so I logged into the account and saw that...