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Flagged for fraud

I'm a participant level 1
I'm a participant level 1

Hey everyone. I tried to order a new phone and get set up with fido last Thursday. Today I call and inquire of the shipping details, only to be told my entire thing was canceled due to fraud. I'm very upset, my current phone is broken. I called the fraud number fido gave me. They called back and said they would send the info to Alex. 

What does my timeliness look like here with proving I'm real? I need a new phone asap, and I'm ready to call telus. When will they get back to me and what will they say? 



Hello @Harleybarrett,


Welcome to the community!


Sorry to hear of the issue, while these methods are set up to help protect us (the customers) they can sometimes produce a false negative and make things a bit more difficult. I would suggest you reach out to customer service or to the fraud department as they are the only ones that will have any information that can better assist you.