I'm seriously getting more and more pissed off with all the hidden fees all the time. I just got charged $1 to make a payment online with credit card. Just logged into my account, made a payment, and there's an extra dollar charge FOR PAYING MY BILL.
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Today I talked with costumer service because I have an extra charged just because the first time my debit card passed it no had funds, so I put other card and the payment was succesful and then I had the surprise of that extra charge, and costumer service told me that I have to pay that because they couldnt ajust that charge, and next time be assured about the funds of my card. So what kind of service it is that!!
Welcome to the community!
Sorry to hear you incurred the unexpected fee. It is unfortunate you were not aware of the Returned Payment fee (see here). It should be noted that many services or instituations have fees for non-sufficient funds (NSF) or 'bounced cheques' (ie banks, credit cards).
As FidonAnthonyZ mentioned below, if you would like assistance with your account you would need to contact customer service.
Hope this helps 😀