Showing results for 
Search instead for 
Did you mean: 

Text from +4745, however my bill credits have not been added.

I'm a participant level 1
I'm a participant level 1

I've been a Fido customer in Toronto / Ontario for approximately three months and received a loyalty offer from Fido; however, even if I click the link multiple times, nothing happens. It just directs me back to my account.


Seven days ago, I received this text message saying I must claim the bill credits before 15 November 2022. I have been trying for the past week, but I don't think I have claimed the free bill credits. Could someone please help me with this problem?


Fido 2.jpegFido 1.jpeg





Hi @Tandora,


Did you reach out to a customer service Specialist to get help? As an exception, I will send you a PM since the offer is expiring today. 


Talk soon!



Hi there @Tandora , did you check your account to see if it has shown up on your billing page? You could contact fidosolutions on Twitter to see if there is anything else you are required to do. My interpretation of the offer is that by tapping the link meant that you accept it. Best regards