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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Mobile data speed

LTE speeds on Fido have been getting slower over the past months (I live in a rural area north of Hamilton). Tonight I'm seeing 0.41 Mbps — this is so slow that even normal browsing is very frustrating. It feels like there are more users than the ser...

PHK by I'm a participant level 3
  • 13044 Views
  • 14 replies
  • 0 likes

Customer service complaint

I have never been treated so poorly by fido until today. I had received my new phone and had noticed that it did not have the storage size I had wanted and had found out I would be able to exchange it for the right one. I had initially contacted an a...

Galacticguts by I'm a participant level 2
  • 1433 Views
  • 3 replies
  • 0 likes

Fido Win back team and back office messed up my phone plan

Fido Winback team reached out to me 3 weeks ago to sell a phone plan. I accepted the plan but when they sent me the confirmation email, EVERYTHING was wrong. i wanted a new iphone 12 pro max, but they send me a pre-certificated iphone 13. also the pr...

yz2022 by I'm a participant level 2
  • 1331 Views
  • 4 replies
  • 0 likes