OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Terrible Start with Fido
So I decided to shop around for deals and promotions using Fido's live chat. An agent offered me a pretty good deal for 2 lines, so I accepted. We had a pretty good discussion and we agreed on things clearly, or so I thought. I told him specifically ...
Resolved! Overcharged
Hi there,I'm writing to ask about my payment bill. I paid off my IPhone XR last month however Im still charged for $89 . Can you check for me and explain me how much my next payment going to? Also why I'm still charged for phone.Thanks ,Regard,Mary
Resolved! Charge 1 dollar after change pre-authorized credit card information online
Hi, After changing my pre-authorized payment information on Fido website, my credit carts was charged 1 $.Then I call to Fido support, they said it's not from Fido side.The Bank told me that Fido or Rogers(parent of Fido) did that automatically. I am...
a new phone delivery. No email for delivery information
I have purchased 1 more phone. but unlike the guideline, I haven't received any delivery notification email for the new one. Where can I find the delivery tracking number? Order date : 2021.08.14
Long distance overcharge
Hi Officials at Presidents office Just want to give you a feedback as couple of my friends left Fido without giving the feedback. I am very disappointed as I am a customer of Fido from last 3 years. I just came to know that my bill jumped up by $100 ...
