General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Terrible Start with Fido

So I decided to shop around for deals and promotions using Fido's live chat. An agent offered me a pretty good deal for 2 lines, so I accepted. We had a pretty good discussion and we agreed on things clearly, or so I thought. I told him specifically ...

cxrlisle by I'm a participant level 1
  • 1 replies

Resolved! Overcharged

Hi there,I'm writing to ask about my payment bill. I paid off my IPhone XR last month however Im still charged for $89 . Can you check for me and explain me how much my next payment going to? Also why I'm still charged for phone.Thanks ,Regard,Mary

MaryJLU by I'm a participant level 1
  • 1 replies

Long distance overcharge

Hi Officials at Presidents office Just want to give you a feedback as couple of my friends left Fido without giving the feedback. I am very disappointed as I am a customer of Fido from last 3 years. I just came to know that my bill jumped up by $100 ...