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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Fido Referral benefit not credited

I was referred by my friend and I am new to canada and I (referee) did not transfer existing number from any provider but bought a new connection from FIDO on 1st May, however I later changed the phone number using fido online service. Upon complaini...

False offer

I received an offer today for a two dollar per month phone with a 20 GB per month plan for $45. When I try to accept the offer within four hours of receiving the offer I was told that is no longer available. 

Aos43 by I'm a participant level 1
  • 739 Views
  • 1 replies
  • 0 likes

Disappointed with Fido

I have been a Fido customer for 15+ years and have always had very good customer service- until now. I ordered an iphone 11 on August 26th and received an email saying that I would be notified when the device shipped. I was never notified or contacte...

gilmoregirls by I'm a participant level 2
  • 1874 Views
  • 4 replies
  • 0 likes

US roaming charges inside Canada

Hi, this is my first post in the board and unfortunately it is seeking support for an account only (or less than a month old).  I was visiting the Niagara Falls (Canada side) and somewhere in the north of the city between Aero cars and the Butterfly ...

KunalJ by I'm a contributor level 1
  • 3646 Views
  • 6 replies
  • 0 likes

Resolved! Global $5 monthly fee increase

My monthly feee increase by $5 per line. I don't have a contract with Fido. My first line was a prepaid phone, And I convert into monthly since at least 5 years ago, with a plan text and talk $20/month. And my second line also a prepaid phone, I just...

thai1111 by I'm a participant level 3
  • 3957 Views
  • 10 replies
  • 0 likes