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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23722 Views
  • 0 replies
  • 8 likes

Resolved! How long before I receive order confirmation?

I placed an order online last night at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation. Upon logging out and then back in I can see the plan was changed. Almost a day later and still no email. Alre...

biak83 by I'm a participant level 1
  • 29787 Views
  • 34 replies
  • 0 likes

Resolved! Pretty bad Fido roam option for USA

It doesn't make sense to pay $12 /day for using phone in USA. Travelling is frequent to USA for people than travelling to other countries. Fido need to come with better option in terms of pricing for using phones in USA.

adi5125 by I'm a participant level 1
  • 764 Views
  • 1 replies
  • 1 likes

Resolved! Fido winback broken promise

someone from the Fido winback team promised me a deal for two years.  After a year, fido increased my plan by $5 a month.   i spoke to a Fido rep, after an hour on the phone they gave me a special deal and are adding a $5 bill credit for the next 6 m...

Cm2017 by I'm a contributor level 2
  • 784 Views
  • 1 replies
  • 1 likes

Resolved! Agent sold a pre-owned device saying it is brand new

Hi, I had purchased an iPhone XR online 8 months before. The agent sold the phone to me saying it is a "brand new iPhone on sale". When I asked if it is a pre-owned device, he said it was brand new and I have the chat transcript with the full convers...

felixkply by I'm a participant level 1
  • 639 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail Inbox Number

I received a notification on the phone that there was an Urgent Voice Mail, when I went to collect it and pressed "1" on the keypad it went right in to dialing a long distance number in Alberta. I hung up right away and did not let the call go throug...

polar47 by I'm a participant level 2
  • 2111 Views
  • 3 replies
  • 0 likes