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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23576 Views
  • 0 replies
  • 8 likes

Resolved! BlackBerry End of Life

Fido is quoting Blackberry's End of Life bulletin and saying that the use of BB OS10 and earlier phones will be compromised after Jan 4. That same bulletin says that BlackBerry Link will not work; however, I use Blackberry Link off-line all the time ...

Ken6 by I'm a participant level 2
  • 1847 Views
  • 4 replies
  • 0 likes

Resolved! Failed Phone Upgrade

I tried to upgrade my phone earlier today on Fido's website. I chose an IPhone 13 (Pink), I completed all the required information such as my address and card information. Once I clicked on proceed with the transaction, the website threw me an error ...

ValeMontes by I'm a participant level 1
  • 476 Views
  • 1 replies
  • 0 likes

Resolved! High bill and payment arrangement

Hi , i have received $1365 bill and my account got deactivated without informing me .. I talked to the customer service Mike and two other .. I requested them that I am struck in middle of my work , I have to take the bus to reach home I will pay my ...

878020411 by I'm a participant level 1
  • 694 Views
  • 1 replies
  • 0 likes

Resolved! Charged Even After I Paid Off My Phone

Hi, I just realized I’m paying 120 dollars a month for 10gb data meanwhile Fido's highest data/talk package (12gb) is for 60$. At first, I started paying this amount as a part of phone agreement. However as I can see my phone has already been paid fu...

abaran by I'm a participant level 1
  • 647 Views
  • 1 replies
  • 1 likes

Resolved! How to change last name

Hello,   I just recently had my last name changed, so I would like to now update my Fido account with my new ast name. Am I able to do this at a nearby Fido kiosk in a local mall, or do I have to contact customer service myself? I would much rather h...

ANguyen20 by I'm a participant level 2
  • 8470 Views
  • 5 replies
  • 0 likes