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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23767 Views
  • 0 replies
  • 8 likes

Resolved! Scam text

I received a text message stating a leak of information has been detected and some users will be vulnerable for a short time. And they are giving me $100 for my inconvenience.. They want me to click on a link to get my information.   I get several of...

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Kmwah13 by I'm a contributor level 1
  • 2599 Views
  • 5 replies
  • 2 likes

Resolved! Bills keep going up

I dont believe it and i have no time for these games. My bill went up a few moths ago and I called and got a deal for a year locked in. Now my secong billing has come and its gone up again. Only a few dollars but thats not the point. I had an agreeme...

moontune by I'm helpful level 1
  • 1377 Views
  • 3 replies
  • 0 likes

Live chat doesn’t helpful at all

I had a super disappointing  experience on Fido live chat with Sahilpreet. He could not provide any timely support or solutions for my urgent situation. And what's worse is his attitude - irresponsible AT ALL. Please send him to staff training.

Ellie9 by I'm a participant level 1
  • 459 Views
  • 1 replies
  • 0 likes

Resolved! International text messaging

do i have free international texting? does it includt uk? if not what is charged for texting in uk and uk to canada

donc by I'm a participant level 1
  • 9073 Views
  • 4 replies
  • 1 likes

ReCaptcha

I hate the reCaptcha security to get onto the Fido app!!!I get stuck in an infinite loop and cannot get past the screen. I'm not sure if it is an issue with my Android phone or the fido app.Very frustrating. 

jkmcguire by I'm a participant level 2
  • 1957 Views
  • 5 replies
  • 0 likes