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due to high usage, fido has pause my 1hr use and switch to in-plan data

leodiao
I'm a Participant Level 1
I'm a Participant Level 1

I was using the 1hr 'unlimited' data to download apps when I reach 45g fido popped up this message and shut my session.

I do believe fido said it is unlimited and I can use it to do whatever I want right? Isn't that a lie?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @leodiao,

 

Welcome to the community!

 

While it is unlimited we are still bound by Fido Terms of Service and Acceptable Use Policy and using 45GB within an hour on a cellphone can be classified as unacceptable. 

5 Hours details.jpg

 

You can find the Terms of Service including the Acceptable usage policy here.