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Formal Complaint

Mar18
I'm a Participant Level 2
I'm a Participant Level 2

a month ago

Hi, 

 

Does any one how to make a formal complaint? Any email address or phone number? 

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3 REPLIES 3

Original_Lucy
MVP MVP
MVP

a month ago

Hi there @Mar18 , welcome to the community. There's a few ways to contact Fido's support see Here 

Any of the customer service representatives should be able to help you out or point you in the right direction. Hope you get resolution 



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Mar18
I'm a Participant Level 2
I'm a Participant Level 2
In response to Original_Lucy

a month ago

That's not a solution i am looking for. My complaint is not customer service representatives level. I need response back as soon as possible or i am going to escalate this. 

 

 

 

 

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Original_Lucy
MVP MVP
MVP
In response to Mar18

a month ago

Hi again @Mar18 , I'm sorry I wasn't more helpful in giving you contact information. This is a community forum of other Fido subscribers just trying to help each other out navigating the challenges and new tech of mobile use. You could use one of the contact methods to speak with someone who has the resources to point you in the right direction or assist with your issue. Me on the other hand, well, I can help you with troubleshooting your device. Sorry I couldn't be of more help. All the best 👍 



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