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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Caller ID issue Strange!!

Hi Guys! I have a strange issue with my fido SIM.I switched to fido from Fizz in November 2020 and kept the same number which was with fizz.Since I have joined fido. My caller ID is not showing up on another phone whenever I am making calls to them. ...

mansisuthar by I'm a Participant Level 2
  • 490 Views
  • 3 replies
  • 0 likes

Worst customer service experience ever

I was sent a promotion for an upgrade to a new phone, when trying to get it done through the website I consistently got errors. Then I called customer services and basically was told that they can only send the phone to my old address and if they upd...

SV14 by I'm a Participant Level 1
  • 359 Views
  • 1 replies
  • 0 likes

Lodge a complaint

I am total disasppointed on today conversation with your Fido customer service. I had set up a new phone data plan yesterdy through live chat. I am told I will have 1000 new long distance minutes start from new plan on Feb 24. The existing balance LD...

Corrina12 by I'm a Participant Level 2
  • 682 Views
  • 4 replies
  • 0 likes

Resolved! FIDO WINBACK TEAM ARE MAKING THEMSELVES HARD TO TRUST

So, i was formerly a Fido customer but now i'm currently a freedom mobile and ive got the iphone Xs Max 256gb. On Feb 5th, 2021 got a phone call from someone from the winback team trying to bring me back as a customer of fido. Here's the Breakdown Sh...

MrKnow by I'm a Participant Level 2
  • 1751 Views
  • 2 replies
  • 1 likes